Shipping policy
At MaaSadqay, we know how important it is to receive your order as quickly and smoothly as possible. That’s why we’ve made our shipping process simple, reliable, and designed with you in mind. Whether you're in Pakistan or across the world, we’re committed to getting our lovingly crafted products to you with care and efficiency.
Shipping Within Pakistan
We proudly ship across all of Pakistan, so no matter where you are, your order will find its way to your doorstep. We’ve partnered with Call Courier (PostEx), a trusted service that ensures your order is handled with care every step of the way.
- Lahore Deliveries: If you're based in Lahore, you can expect your order to arrive within 2 business days.
- Deliveries Outside Lahore: For orders outside of Lahore, deliveries typically take up to 5 business days, depending on your location.
Our delivery times are based on the commitments made by our courier partner, but rest assured, we’re always here to ensure everything goes smoothly.
Shipping Costs
We’ve kept our shipping fees simple, so you always know what to expect:
- Cash on Delivery Orders: For all COD orders, there is a flat shipping fee of PKR 250.
- Prepaid Orders: If you choose to pay in advance via bank transfer, we’ll cover the shipping costs for you—you won’t pay a single rupee for shipping! It’s our way of saying thank you for trusting us.
International Shipping
Though our primary focus is within Pakistan, we’ve been delighted to ship our products to customers across the world, including the United States. If you’re outside of Pakistan and wish to place an order, simply reach out to us. We’ll provide you with a personalized shipping quote based on the number of items you'd like, and once payment is made—including shipping charges—we’ll ship your products to you with tracking information for peace of mind.
Order Processing Times
We strive to process and ship all orders as quickly as possible. Once your order is confirmed, we’ll get it ready and hand it over to our courier partner within 1-2 business days. Please note that orders are processed during regular business days, so weekends and public holidays may add a slight delay.
Tracking Your Order
Once your order is on its way, we’ll provide you with a tracking number so you can follow its journey to your doorstep. If you have any questions or concerns, feel free to reach out to us on WhatsApp at +92 315 4245424, and we’ll be happy to assist you!
Shipping Delays
While we work hard to ensure every order reaches you on time, there may be rare occasions where delays occur due to unforeseen circumstances. If this happens, please know that we’re here to assist you every step of the way. Should there be any issues, feel free to contact us, and we’ll do our best to resolve the matter quickly.
Lost or Damaged Packages
In the rare instance that your package is lost or arrives damaged, we’ll make it right. Just let us know by contacting us on WhatsApp or through email at maasadqay11@gmail.com, and we’ll work with you to resolve the issue. Whether it’s a replacement or refund, your satisfaction is our top priority.
At MaaSadqay, we’re not just delivering products—we’re delivering love and care with every parcel. Thank you for trusting us to clothe your little ones in quality and comfort. If you ever have questions or concerns about your order, don’t hesitate to reach out. We’re always here for you.
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